Please be informed that by using the online store operating under the domain prostateexercise.com (hereinafter referred to as the Webshop), you accept the provisions set forth in these General Terms and Conditions (hereinafter referred to as GTC). Please only continue to use the Webshop if you have read and fully accept these terms of use.

Ákos Zsenits E.V., as the operator of the Webshop (hereinafter referred to as the Operator), may freely change the provisions of these GTC, the range of distributed products, purchase prices, deadlines, etc. The changes shall take effect from the date they are displayed on the Webshop website. Any customer who does not agree with the amendments must refrain from making purchases. Changes do not affect contracts already concluded (confirmed orders).

1. The GENERAL PROVISIONS

1.1. These GTC provisions govern the general terms of the legal relationship established between the Operator and the User entering into a contractual relationship with it. For matters not regulated in these GTC, applicable consumer protection laws and regulations shall prevail. The purpose of the GTC is to regulate in detail the conditions related to the Webshop services and their use; the contractual rights and obligations of the Operator and the User/customer; and other essential circumstances related to the Webshop services.

The purpose of the GTC is to: regulate in detail the conditions related to the Webshop services and their use; the contractual rights and obligations of the Operator and the User/customer; and other essential circumstances related to the Webshop services.

1.2. Service Provider Data:

Service provider name: LiBio Életmód - Ákos Zsenits E.V. 5755945

Service provider registered office: 8074 Csókakő Gábor Andor utca 12.

Service provider mailing address: 8074 Csókakő Gábor Andor utca 12.

Registration number: 57559445

Tax number: 59515393-1-27

Registering authority: National Tax and Customs Administration

Contract language: English

Service provider contact details:

Website: www.prostateexercise.com

Email: info@prostateexercise.com

Phone number: +36202678565 (Monday to Friday: 10:00 – 12:00)

Mailing address: 8074 Csókakő Gábor Andor utca 12.

Hosting service provider name and registered office:

Websupport Magyarország Kft.

H-1119 Budapest,

Fehérvári út 97-99.

1.4. By viewing the Webshop, registering, or making a purchase (any of these actions), a contract is created under these GTC between the Operator and the user of the Webshop. The user of the Webshop (hereinafter: User) must accept the terms of these GTC; otherwise, they may not use the site or make purchases in the Webshop.

1.5. The use of the Webshop and the provision of data required to use the services provided by the Webshop are voluntary on the part of the User, and the Operator uses the data only to the extent necessary for the proper provision of the service, in accordance with the Privacy Policy available on the website.

1.6. Under these GTC, the Operator provides the Webshop service globally and accepts orders placed through the Webshop website with a delivery address in any country where delivery is possible. The Operator reserves the right to refuse orders from locations where delivery cannot be guaranteed or is not supported by the Operator’s shipping partners.

1.7. The Operator may freely change the provisions of these GTC, the range of distributed products, purchase prices, deadlines, etc. The Operator’s obligation to sell a given product at a given price remains in force until the price of the product is changed and published in the Webshop. Changes shall take effect from the time they are displayed on the Webshop website. Any customer who does not agree with the modified rules must refrain from making purchases. Changes do not affect contracts already concluded

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2. THE PURCHASE PROCESS, FORMATION OF THE CONTRACT

2.1. In addition to the contractual relationship established by viewing the site, in the case of a purchase in the Webshop, a delivery (sales) contract is created between the User as buyer and the Operator as seller, which relationship is governed by the order and confirmation, as well as the provisions of these GTC. The Webshop shall accept the buyer’s order within 10 days, otherwise the buyer shall be released from their purchase commitment. The “confirmation email” sent after placing the order is an automatically generated notice and does not constitute acceptance as defined in this section.

2.2. By submitting the order, the buyer accepts the terms of the sales contract. The contract is established after the order is fully completed and the entered data is verified, as follows:

2.2.1. Upon receipt of the informational email sent by the Operator notifying the User that the package has been handed over to the courier service and indicating the expected delivery or personal pickup date. (This is not the automatic confirmation email received within a few minutes of purchase, which merely informs the buyer that the order has been technically recorded.)

According to the above informational email, a “distance contract” under Government Decree 45/2014 (II.26.) is established between the User (as Buyer) and the Operator.

2.3. The Webshop automatically stores orders electronically, and the buyer may later review them. A contract concluded via ordering in the Webshop shall be considered a written contract, concluded in English, and governed by the applicable laws of the country of the consumer, unless otherwise required by mandatory provisions of international consumer protection regulations. The provisions of these General Terms and Conditions apply to the contract. Upon request and with the order ID, the Operator will send an electronic copy of the order.

2.4. Given that the contract is considered a written contract, the Parties agree that communication between the Operator and the User via the email address provided in the User’s registration or order data shall be considered written communication.

2.5. The email confirmation of the order forms part of the contract concluded between the Operator and the User, and sending it by email satisfies the requirement of “written confirmation” under Section 18 of Government Decree 45/2014 (II.26.). Please read and keep these documents! If you have any questions, contact the Webshop!

2.6. Orders can be placed through the online interface of the Webshop. The Operator can only accept and fulfill an order placed in the Webshop if the buyer completely and correctly fills in the fields on the registration and purchase pages. The Webshop assumes no responsibility for damages resulting from failure to do so or for technical problems arising during the process. Any additional delivery or other costs arising from incorrectly or insufficiently detailed address or other information shall be borne by the buyer.

2.7. Technical means of correcting data entry errors: if you notice a data entry error after submitting the order, you must immediately notify the Webshop at the email address provided above.

2.8. While browsing the Webshop, you can finalize and send your order by selecting the quantity of the chosen product on its page, selecting the delivery and payment method, providing billing information, checking the data, and clicking the “Order” button.

2.9. Please note that each finalized order is treated as a separate order by the Webshop system, which means that orders placed consecutively by the same buyer to the same address may be shipped in separate packages, and in such cases, the shipping fee will be charged separately for each order. If you have already placed an order but wish to add more products to the package, please contact customer service immediately. Depending on the status of the order—specifically, before it is handed over to the courier—your order may still be modified.

2.10. The prices displayed on the site are always gross prices including VAT, unless VAT is shown separately. The gross prices include the applicable VAT rate determined by current legislation for the specific product category at the time of purchase. The prices displayed in the Webshop are valid until withdrawn or changed. The product images shown in the Webshop are for informational purposes only and may differ from reality.

2.11. The Operator is obliged to deliver the products ordered by the User to the delivery address specified in the order, in accordance with the conditions set out in these GTC and the order confirmation.

2.12. The User is obliged to accept the product at the address provided in the order and to pay the purchase price and any indicated additional costs (such as delivery, cash on delivery handling fees) at the time of delivery or before, according to the conditions set out in these GTC.

2.13. The Operator reserves the right not to accept certain orders; in such cases, no contract is concluded between the Parties. The Operator is also entitled to withdraw from contracts without justification, in which case any purchase price already paid will be refunded immediately to the User.

2.14. Payment methods
The buyer can pay the purchase price of the ordered products and any additional costs (which are always indicated at the time of ordering) in advance by bank transfer to the Operator’s bank account or by paying the courier (cash on delivery).

2.15. Delivery methods
2.15.1.1. The ordered products are delivered by courier service to the address provided.

2.15.1.2. Delivery by courier service is available with advance payment to the Operator’s bank account or with cash on delivery payment. The buyer will be notified by email or phone about the expected delivery date. Delivery is carried out by courier service. Cash on delivery payment can be made in cash or by bank card.

2.15.1.3. Orders are generally fulfilled by the Webshop within 5 business days if the product is in stock. The Webshop strives to meet delivery deadlines but is not liable if the usual delivery time cannot be kept. In case of possible delays, the Webshop will attempt—but is not obliged—to notify the buyer.

2.16. At the time of delivery (or personal pickup), the buyer must check the integrity of the package, the number of products, and sign the delivery receipt. In case of damaged packaging, the defect must be recorded in a report on-site. It is recommended to check the integrity of the product upon receipt, and in case of quantity shortage or damaged product, record the deficiency or damage in a report on-site. Products with damaged packaging may only be accepted at the buyer’s own risk. Without recording a report, exercising the right of withdrawal, making quantity complaints, or asserting warranty claims for damaged products under distance contracts is limited. Complaints about quantity or damage will only be accepted without objection if an unedited video recording is made of the package opening, clearly showing in good quality that the package was intact at the beginning (with all sides recorded), and the entire content of the package is recorded without interruption.

2.17. If delivery fails, the courier will leave a notification and attempt delivery again once more. Delivery is carried out on business days between 8 AM and 5 PM. The buyer must provide a delivery address and phone number where they can be reached during this time frame.

Information regarding uncollected cash-on-delivery orders

Please note that refusing to accept a cash-on-delivery package is not equivalent to exercising the right of withdrawal from the contract. If the courier’s three delivery attempts fail, or if you do not collect the package from the designated pick-up point within the given time frame, you are breaching the distance contract concluded under Government Decree 45/2014 (II. 26.), which causes damages to our webshop. We are entitled to claim compensation for these damages. You are required to reimburse Zsenits Ákos E.V. for the resulting costs (round-trip shipping, packaging fee, handling costs) within 8 days.

3. WARRANTY FOR DEFECTS, GUARANTEE, PRODUCT WARRANTY

3.1. Mandatory guarantee does not apply to certain products purchased in the Webshop.

3.2. In case of defective performance by the Operator, the User may assert a warranty claim against the Operator under the rules of the Civil Code. The defective product must be sent or personally delivered by the buyer at their own expense to the Operator’s customer service address. The customer service does not accept cash-on-delivery parcels. The warranty claim can only be asserted against the Operator.

3.3. The buyer – at their choice – may assert the following warranty claims: request replacement. If repair or replacement was not requested or could not be requested, they may demand a proportional reduction of the price or have the defect repaired by themselves or by someone else at the Operator’s expense, or – as a last resort – withdraw from the contract. The buyer may switch from the chosen warranty right to another, but must bear the cost of the switch, unless it was justified or the Operator gave cause for it.

3.4. The buyer must report the defect without delay after its discovery, but no later than two months from the discovery of the defect. However, the buyer must also consider that after the two-year limitation period from performance, they can no longer enforce their warranty rights. Within six months from performance, asserting a warranty claim only requires reporting the defect and proving that the product or service was provided by the Operator. After six months from performance, the buyer must prove that the defect already existed at the time of performance.

3.5. In case of a defect in the product, the buyer may choose to assert a product warranty claim instead of their warranty for defects rights defined in sections 3.2–3.4 above. In a product warranty claim, the buyer may only request repair or replacement of the defective product.

3.6. A product is considered defective if it does not meet the quality requirements in force at the time of placing it on the market or if it lacks the properties described by the manufacturer. The buyer can assert a product warranty claim within two years from the product being placed on the market by the manufacturer. After this period, the right to enforce this claim expires.

3.7. A product warranty claim can only be exercised against the Operator. When asserting a product warranty claim, the buyer must prove the defect of the product.

3.8. The manufacturer (distributor) is only exempt from the product warranty obligation if they can prove that: the product was not manufactured or marketed in the course of their business activity; or the defect could not have been detected given the state of scientific and technical knowledge at the time of marketing; or the defect is due to the application of a law or mandatory regulatory requirement.

3.9. To be exempt, the manufacturer (distributor) only needs to prove one of these reasons.

3.10. A warranty for defects claim and a product warranty claim cannot be enforced simultaneously or in parallel for the same defect. However, if the product warranty claim is successfully enforced, the buyer may assert a warranty for defects claim against the manufacturer regarding the replaced product or repaired part.

3.11. If the product marked as defective does not actually have a defect and no other defect is identified during inspection, the Webshop has no warranty obligation, will not replace the product, and will not refund the purchase price. In such a case, the buyer may still personally collect the product or request re-delivery at their own expense.

4. RIGHT OF WITHDRAWAL FROM PURCHASE FOR PHYSICAL PRODUCTS:

4.1. Buyers of the Webshop may exercise their right of withdrawal within 14 days of delivery according to applicable consumer protection laws.

4.2. In the case of withdrawal in writing, it is considered validly exercised within the deadline if the buyer sends the withdrawal statement before the deadline expires. The withdrawal can be exercised under the conditions specified here.

4.3. In case of withdrawal, the product must be returned unopened to the Webshop. The Webshop does not accept products returned cash on delivery.

4.4. The Webshop is obliged to refund the full purchase price only if the returned product is undamaged, used only as intended, and clean. The Webshop may claim compensation from the consumer for damages resulting from improper use or improper return of the product.

4.5. The buyer may notify their intention to withdraw by email, by mail in writing, or in person.

4.6. Withdrawal based on the cited legislation does not need to be justified.

4.7. In case of withdrawal, the cost of returning the product is borne by the buyer. The buyer bears no other costs. The buyer must return the product to the Operator within 14 days of notifying their intention to withdraw; otherwise, it is considered that they no longer wish to exercise the right of withdrawal.

4.8. The product’s purchase price and the shipping cost (if charged) will be refunded to the bank account provided by the buyer within 14 days of the product’s arrival at the Operator. The refund also applies to the shipping cost of delivering the product to the buyer, except if other products were delivered together with the product subject to withdrawal for which the buyer did not exercise their right of withdrawal. The Operator may withhold the refund until the product has been returned.

4.9. The cost of returning the product to the Webshop is borne by the buyer. If the buyer does not notify and exercise their right of withdrawal in accordance with these Terms and Conditions and the law, or cannot exercise the right of withdrawal for the reasons specified above, the Webshop will not refund the purchase price. However – after prior consultation – the product can be returned to the buyer. The cost of reshipping is borne by the buyer.

4.10. If an order covered multiple items and the withdrawal does not apply to all products, the Operator will not refund the delivery fee.

4.11. If you have any questions about exercising your right of withdrawal, please contact our customer service for further information. You can read the text of Government Decree 45/2014 (II.26.) on exercising the right of withdrawal here.

The consumer is not entitled to the right of withdrawal in the following cases:

The Seller is unable to refund tickets or return the purchase price.

By purchasing event tickets and trainings (including print-at-home tickets and tickets requested for personal pickup), the Buyer considers the transaction completed. According to Section 29 (1) point l) of Government Decree 45/2014 (II.26.), the Buyer cannot exercise the right of withdrawal after purchase, as it concerns a service related to leisure activities for a specific date or period.

For products not pre-manufactured that were produced based on the Consumer’s instructions or explicit request, or for products clearly customized for the Consumer.

For products which, by their nature, are inseparably mixed with other items after delivery.

5. LIMITATION OF LIABILITY

5.1. Typos and incorrect price listings may occur in the Webshop; the Operator takes no responsibility for published data and reserves the right not to accept orders or conclude contracts in such cases, or to withdraw from a contract already concluded.

5.2. The colors of certain products may be displayed differently on the user’s computer than in reality; thus, the Operator assumes no responsibility for exact color matching.

5.3. Purchasing from the Webshop implies that the buyer is aware of and accepts the possibilities and limitations of the internet, particularly regarding technical performance and potential errors.

5.4. The Webshop is not liable in any way for the following, regardless of the cause:
The non-arrival or accidental alteration of any data sent and/or received via the internet. Any operational failure of the internet network that prevents the smooth operation of the Webshop and purchasing. Any malfunction in any receiving device or communication line.

Any letter not sent via registered or return-receipt form – regardless of whether it arrived in paper or electronic format – and especially any data loss. Any malfunction of software. Consequences of any program error, extraordinary event, or technical failure.

5.5. The Webshop is not liable on any grounds for any direct or indirect damages resulting from connecting to or viewing the Webshop.

5.6. The User bears full and unlimited liability for damages arising from providing or publishing another person’s personal data in the Webshop. In such cases, the Operator will provide all assistance to the authorities to identify the offending individual.

6. COPYRIGHT

6.1. Unless otherwise stated, all content on the Website (text, articles, product descriptions, information, these Terms and Conditions, illustrations, trademarks, images, other data and information) is the property of the Operator of the Webshop without territorial or temporal limitation; the Operator reserves these rights. It is especially prohibited to use, adapt, copy, etc., any downloaded content from the Webshop for purposes other than purchasing from the Webshop. In the event of infringement of the Webshop’s copyright or other rights, or breach of this contract, the Operator will immediately initiate legal proceedings against the infringer. By using the Webshop, the user accepts that copying or using the site’s content for purposes other than those defined here constitutes an infringement (breach of these Terms), even if not protected under copyright law. In all such cases, the User agrees to pay at least HUF 50,000 in liquidated damages to the Operator, without the need to prove the extent of damage.

6.2. The Operator reserves the right to initiate proceedings before courts or authorities against any person who commits or attempts to commit an infringement through the use of the Webshop (including purchases). The Operator is not liable for any infringement committed by third parties against any user or buyer.

6.3. In the event of any infringement or damage to the Operator’s interests related to the use of the site, the Operator has the right to immediately suspend the User’s registration, delete their personal and other data and registration. The data may continue to be processed for the purpose of procedures related to the infringement or damage. The Operator is not obliged to notify the User of these actions.

6.4. Displaying the Webshop or any part of it on another domain – e.g., as a framed application appearing as part of the other site – is only possible with prior written permission.

6.5. Any website that places a link to the Webshop must not give the impression that the Operator recommends or supports the services or products offered on that site. The linking site must not contain false information about the relationship between the Webshop and the linking site or about the Webshop. The Webshop will act against any reference that harms its reputation and interests.

7. NEWSLETTER

7.1. The User may subscribe to receive the Newsletter by providing their name and email address, regardless of registration. When providing their data, the User must accept the Service Provider’s terms of use and privacy policy. By subscribing to the Newsletter, the User explicitly consents to the Service Provider sending newsletters to the electronic contact details provided. The Newsletter may contain advertisements. Subscription begins by fully completing the form with the User’s real data (name, email address). The Service Provider will send a confirmation email to the provided address upon subscription. By subscribing, the User also agrees that the Service Provider may contact them for direct marketing purposes with its own or its business partners’ offers.

7.2. The User may unsubscribe from the newsletter at any time.

8. COMPLAINT HANDLING

8.1. The address, phone number, and email address for submitting complaints and maintaining contact are provided above.
 

8.2. The buyer may submit complaints verbally (in person or by phone) or in writing via the Webshop’s contact details. Requests for information or opinions regarding the operation or activities of the Webshop do not qualify as complaints.

 8.3. The Webshop will immediately investigate verbal complaints and remedy them as necessary. If the buyer disagrees with the handling of the complaint or immediate investigation is not possible, the Webshop will promptly record the complaint and its position in a report and provide a copy to the buyer, otherwise proceeding according to the next point.

8.4. The Webshop will respond in writing to written (including electronic) and telephone complaints within thirty days, unless otherwise provided by law. Such complaints will be assigned a unique identification number. The response will include the report of the complaint. The recorded complaint must include the complainant’s name, address, and description of the complaint. If the complaint is rejected, the company must provide reasons and inform the buyer of legal remedies. A copy of the response must be kept for five years and presented to authorities upon request. You may also contact your local consumer protection authority for dispute resolution.

9. OTHER PROVISIONS

9.1. If any provision of these Terms and Conditions is found invalid by a court, such invalidity does not affect the validity of the other provisions, which shall remain in full force and effect.

10. DIGITAL PRODUCTS AND SERVICES

For digital products and services (such as downloadable materials, online training programs, streaming video content, e-books, audio files, and other digital resources), the following terms apply:

• Upon purchase and receipt of access, you acknowledge and agree that you lose your right of withdrawal, unless otherwise required by applicable consumer protection laws in your country.

• Delivery of digital products and services takes place electronically via email confirmation, direct download link, or access to an online platform after payment is received.

• Refunds are not provided once access has been granted or content has been downloaded, unless the product is defective or otherwise required by law.

• If you experience technical issues accessing the digital product, contact our customer service at info@prostateexercise.com for prompt support and resolution

11.ACCEPTANCE OF TERMS OF USE

By using the website and Webshop, you declare that you have understood and acknowledged the terms of use, and accept them as a condition of using the site.